Your Pixel 11 Pro just got its own AI tech support agent

Pixel 11 Pro owners running the latest Gemini beta might notice a new option in the app’s plus menu. 

The new tool reportedly lets Gemini troubleshoot your smartphone rather than just point you to the right settings menu and list a dozen options.

So what exactly does this new device help tool do?

Tucked into the Gemini app’s plus menu or accessible through the overlay, the new option is called “Device help.” On the Pixel 11 Pro XL I’m currently using, it sits between Guided Learning and Personal Intelligence. It also carries a “Labs” label (similar to Personal Intelligence), indicating that Google is still testing the feature. 

The description below the name reads “Get help with your device,” and that’s exactly what the tool does. With a Device Help Agent, the tool can perform tasks like adjusting system settings for dark theme, brightness, and Do Not Disturb. It can also troubleshoot Wi-Fi, Bluetooth, or battery drain, and break down your storage and battery usage.

In addition, the tool can also audit app permissions and walk you through Pixel-specific features and gestures in a step-by-step, easy-to-follow manner. In my opinion, that is a genuinely broad toolkit for something that lives and breathes inside a chat interface. 

Is this actually new tech?

Under the hood, though, the Device help tool doesn’t appear to be entirely new. The functionality reportedly leans on Google’s existing Device Assistance connected app. It’s the same one previously known simply as Utilities, now repackaged behind a conversational Gemini front end rather than a standalone utility.

Regarding who can try the new tool, it is strictly a Pixel 11 Pro thing right now. It is available in the Google app beta version 17.52, and neither the baseline Pixel 11 nor older Pixel phones get it, at least not yet. 

Given the Labs badge, I’d treat this as an early trial rather than a wider rollout. Google has a habit of testing features on one device before releasing it to others, and that’s if the feature works as intended.